How can wehelp you today?
Get the support you need for your PTRAC solar energy system. Our expert team is here to help with installation, troubleshooting, and maintenance.
Get Help Fast
Choose the best way to get support for your needs
Live Chat
Get instant help from our support team
Mon-Fri 9AM-6PM IST
Call Support
Speak directly with our technical experts
+91 99232 03162
Email Support
Send detailed queries to our support team
support@ptracgroups.in
Download Resources
Access manuals, guides, and documentation
Available 24/7
Support Categories
Find the help you need organized by category
Step-by-step guides for installing your solar system
- Pre-installation checklist
- Site assessment guidelines
- Mounting and wiring instructions
- System commissioning guide
Troubleshooting and technical assistance
- System performance issues
- Inverter troubleshooting
- Monitoring system setup
- Maintenance procedures
Warranty information and service requests
- Warranty registration
- Service request submission
- Replacement parts ordering
- Performance guarantee claims
Manuals, certificates, and technical documents
- Product manuals
- Installation guides
- Certification documents
- Technical specifications
Common Questions
Quick answers to frequently asked questions
How do I register my solar system warranty?
You can register your warranty online through our warranty portal or by calling our support team. Have your serial numbers and purchase date ready.
What should I do if my system isn't generating power?
First, check if there are any error codes on your inverter display. Ensure all connections are secure and check for any shading on panels. If issues persist, contact our technical support.
How often should I clean my solar panels?
Clean your panels every 3-6 months or when you notice significant dirt buildup. Use soft water and a soft brush. Avoid harsh chemicals or high-pressure washing.
What is covered under my PTRAC warranty?
Our warranty covers manufacturing defects, performance degradation beyond specified limits, and workmanship issues. Installation warranty is separate and covers mounting and electrical work.
Contact Our Support Team
Still need help? Our expert support team is ready to assist you
Phone Support
Speak directly with our technical experts
+91 99232 03162
Mon-Fri: 9AM-6PM IST
Email Support
Send detailed queries to our support team
support@ptracgroups.in
Response within 24 hours
Service Center
Visit us for in-person assistance
308, Mahaveer Complex
Katol Bypass Road, Wadi
Nagpur - 440023