Privacy Policy

1. Introduction

PTRAC Energy Solutions ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ptracgroups.in or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or inquiry
• Subscribe to our newsletter
• Contact us for support
• Request a quote for solar installation
• Participate in surveys or promotions

This information may include:

• Name and contact information (phone, email, address)
• Date of birth and age
• Payment information (processed securely through third-party providers)
• Property information for solar installations
• Energy consumption data

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referral source
• Pages visited and time spent
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing orders and transactions
• Sending order confirmations and updates
• Providing customer support
• Conducting site assessments for solar installations
• Customizing user experience
• Sending promotional materials and newsletters (with consent)
• Analyzing usage patterns to improve our services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in:

• Payment processing
• Installation services
• Shipping and logistics
• Customer support
• Marketing and analytics

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent or investigate wrongdoing
• Protect personal safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

5.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided in the Contact section.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

For solar installation customers, we may retain certain information for warranty and service purposes as required by law and our service agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: