Shipping & Delivery Policy

1. Overview

At PTRAC Energy Solutions, we are committed to delivering your solar products safely and efficiently. This Shipping & Delivery Policy outlines our delivery timelines, coverage areas, and terms for product shipments and installation services.

We serve customers across India with a focus on renewable energy solutions including solar panels, inverters, batteries, and complete solar installations.

2. Delivery Coverage Areas

2.1 Primary Service Areas

Metro cities and surrounding areas (within 50km radius):

2.2 Secondary Service Areas

Tier 2 cities and major towns across India

2.3 Extended Service Areas

Remote areas and smaller towns (additional charges may apply)

3. Delivery Timelines by Product Type

4. Installation Service Scheduling

4.1 Residential Installations

4.2 Commercial Installations

4.3 Installation Prerequisites

• Structural safety certification (for rooftop installations)
• Electrical safety compliance and permits
• Clear access to installation area
• Adequate storage space for equipment
• Availability of authorized personnel during installation

5. Shipping Methods and Costs

5.1 Standard Shipping

5.2 Express Delivery

Express delivery is available for urgent orders in metro cities. Additional charges of ₹1,500-3,000 apply based on product weight and destination.

5.3 White Glove Delivery

Premium delivery service includes unpacking, inspection, and basic setup assistance. Available for orders above ₹50,000 at additional cost of ₹2,000-5,000.

6. Delivery Process

6.1 Order Processing

1. Order confirmation within 24 hours
2. Inventory allocation and packaging (1-2 business days)
3. Shipping notification with tracking details
4. Real-time delivery updates via SMS/email
5. Delivery confirmation and feedback request

6.2 Delivery Execution

• Advance notification 24 hours before delivery
• Delivery window confirmation (4-hour window)
• Professional delivery team with proper identification
• Product inspection and documentation
• Installation scheduling (if applicable)

7. Delivery Terms and Conditions

7.1 Delivery Requirements

• Authorized person must be present to receive delivery
• Valid government ID required for verification
• Clear access to delivery location
• Adequate space for unloading heavy equipment
• Ground floor delivery is standard (additional charges for upper floors)

7.2 Delivery Attempts

• Up to 3 delivery attempts will be made
• Customer will be notified before each attempt
• After 3 failed attempts, order will be returned to warehouse
• Redelivery charges may apply for subsequent attempts

7.3 Inspection and Acceptance

• Inspect packages for external damage before acceptance
• Report any damage or discrepancies immediately
• Sign delivery receipt only after satisfactory inspection
• Photograph any damaged items for warranty claims

8. Special Handling Requirements

8.1 Fragile Items

Solar panels and electronic components require special handling. We use reinforced packaging and trained delivery personnel to ensure safe transport.

8.2 Heavy Equipment

Large inverters and battery systems require special handling equipment. Customers will be notified in advance about any access requirements or additional handling charges.

8.3 Hazardous Materials

Certain battery types are classified as hazardous materials and require special shipping procedures. These items may have extended delivery times and additional handling requirements.

9. Delays and Force Majeure

While we strive to meet all delivery timelines, delays may occur due to circumstances beyond our control:

• Weather conditions and natural disasters
• Transportation strikes and road closures
• Government restrictions and policy changes
• Customs delays for imported products
• Supply chain disruptions

In such cases, we will notify customers promptly and provide updated delivery estimates.

10. Tracking and Support

10.1 Order Tracking

• Real-time tracking available through our website
• SMS and email notifications at each stage
• Customer support available for tracking queries
• Delivery partner contact information provided

10.2 Customer Support

11. International Shipping

Currently, we ship within India only. For international orders, please contact our sales team for special arrangements and custom quotes.

We are expanding our international shipping capabilities and plan to serve neighboring countries in the near future.

12. Policy Updates

This shipping and delivery policy may be updated to reflect changes in service areas, delivery partners, or operational procedures. Updates will be posted on our website with the effective date.